Terms & Conditions

Revem LLC Last Updated: 9 July 2026

Please read these Terms & Conditions ("Agreement") carefully. By purchasing, accessing, or using any services offered by Revem LLC ("Revem," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by this Agreement. If you do not agree, you may not purchase or use the Services.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and references to "you" shall refer to that entity. Where a third party sponsors your engagement, Addendum A (Sponsored Engagements) also applies.

1. Information About Us

Revem LLC is a Massachusetts limited liability company with its principal place of business in Whitman, Massachusetts.

Website: https://revemco.com/

These Terms apply to coaching and related professional services offered through this website and related platforms.

2. Scope of Services

This Agreement governs the provision of the following services ("Services"):

One-to-one coaching
Group coaching and peer groups
Advisory and mentoring services
Workshops, talks, and facilitated sessions
Digital materials (including worksheets, recordings, PDFs, and written content)
Asynchronous support (including email, messaging platforms, voice notes, or similar)

The following are explicitly excluded from this Agreement and are governed only by separate written contracts, if applicable:

Fractional leadership roles
Consulting or delivery work
Custom engagements governed by separate agreements

Asynchronous Support

Asynchronous support is intended for brief questions, accountability, and momentum between sessions. It is not unlimited access or on-demand coaching. Revem responds to asynchronous messages during normal business hours (Monday through Friday, Eastern Time) and aims to respond within one (1) business day. Substantive topics may be redirected to a scheduled session.

3. Nature of Coaching Services

Coaching services provided by Revem are professional development services intended to support reflection, growth, and skill development.

Coaching is not psychotherapy, counseling, mental health treatment, or any form of medical, legal, or financial advice. Coaching does not diagnose, treat, or prevent any mental or physical condition.

You acknowledge and agree that:

You are solely responsible for your decisions, actions, and results.
Coaching may involve reflection, challenge, emotional discomfort, or changes in perspective.
You remain fully responsible for how you apply insights gained through the Services.

4. Term of Agreement

This Agreement begins upon payment for Services and continues until the conclusion of your final scheduled session, unless terminated earlier in accordance with this Agreement.

5. Payment Terms

All programs and engagements are invoiced upfront and must be paid in advance of Services being delivered.

Payments are processed through third-party payment providers, including Stripe. Revem does not store your payment information.

Failure to pay invoices when due may result in suspension or termination of Services.

6. Refunds and Program Completion

Sessions must be used within twelve (12) months of purchase. Sessions not used within this period expire and are forfeited.

You may end your engagement at any time, for any reason, by written notice. If you end your engagement early, refunds are calculated as follows:

Ten percent (10%) of the total engagement fee, up to a maximum of one thousand dollars ($1,000), covers materials, assessments, stakeholder feedback sessions, setup, and administrative costs and is non-refundable.
The remainder of the engagement fee is refunded pro rata for unused coaching sessions. Coaching sessions completed, and sessions counted as used under Section 7, are non-refundable.
The per-session value is the engagement fee, less the non-refundable amount above, divided by the total number of coaching sessions included in the engagement.

Refunds are issued within thirty (30) days of written notice, via the original payment method.

Sessions may not be transferred, paused, or reassigned to another person.

If Revem terminates this Agreement for reasons other than non-payment or a Code of Conduct violation, refunds are calculated the same way.

7. Scheduling, Cancellations, and No-Shows

You must provide at least 24 hours' notice to cancel or reschedule a session.

Any session canceled or rescheduled with less than 24 hours' notice, or missed without notice, may be counted as used.

Revem generally works in good faith to reschedule sessions when reasonable. Revem reserves the right to reschedule sessions when necessary and will make reasonable efforts to provide notice.

Sessions begin and end at the scheduled time. Late arrival or technical difficulties do not extend session length.

8. Code of Conduct

You agree to engage respectfully, professionally, and in good faith in all interactions, and to take responsibility for your own participation and learning.

Revem may terminate Services without notice if you engage in conduct that is abusive, harassing, threatening, discriminatory, or otherwise inappropriate toward the coach or any participant.

9. Termination

Client Termination

You may terminate this Agreement at any time by written notice and will receive a pro-rata refund for unused sessions in accordance with Section 6.

Revem Termination

Revem may terminate this Agreement with notice for:

Non-payment
Code of conduct violations
Misalignment or lack of fit that materially interferes with the coaching relationship

If Revem terminates for misalignment or lack of fit (or any reason other than non-payment or a Code of Conduct violation), you will receive a pro-rata refund for unused sessions in accordance with Section 6. No other refund is owed unless expressly agreed in writing.

10. Confidentiality

Revem agrees to keep information shared during coaching engagements confidential, subject to the following exceptions:

Disclosure required by law
Situations involving risk of harm to yourself or others

You are responsible for determining what employer-related or proprietary information is appropriate to share.

Revem may use anonymized and non-identifying insights for learning, teaching, writing, or professional development purposes.

Confidentiality obligations survive termination of this Agreement for five years or for so long as the information remains a trade secret under applicable law.

For sponsored engagements, confidentiality between the individual client and the sponsor is governed by Addendum A.

11. Intellectual Property

All materials provided through the Services — including worksheets, frameworks, templates, exercises, recordings, transcripts, and written content — are and remain the intellectual property of Revem LLC.

You are granted a limited, non-exclusive, non-transferable license to use these materials for your personal, non-commercial development.

You may not reproduce, distribute, publish, sell, or create derivative works from these materials, or share them outside your engagement, without prior written permission from Revem.

12. Recordings and Tools

Sessions may be recorded to support coaching quality, note-taking, and your own review. Recording is handled as follows:

Recordings are announced by the meeting tool in use (Google Meet, Zoom, or Gemini) when recording begins.
You may opt out of recording at any time, either in writing or verbally on any call.
Recording can be turned off at any point during a session at your request.
Google Gemini may be used to generate call transcripts.

Recordings and transcripts are owned by Revem and are treated as confidential in accordance with Section 10.

Revem uses third-party tools including but not limited to Google Meet, Zoom, Gemini, Claude, Stripe, and email platforms, and may use transcription or AI-based tools. You acknowledge that use of third-party tools carries inherent risks beyond Revem's control.

13. Limitation of Liability

To the fullest extent permitted by law:

Revem provides Services on an "as-is" basis.
Revem is not liable for any indirect, incidental, consequential, or special damages.
Total liability arising from this Agreement is limited to the fees paid by you to Revem under this Agreement.

Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Revem LLC from any claims, losses, damages, or expenses arising out of your use of the Services or your actions following coaching engagements.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

The parties agree to first attempt in good faith to resolve any dispute through direct discussion, and, if unresolved, through mediation. Any dispute not resolved through mediation shall be brought exclusively in the state or federal courts located in Massachusetts, and each party consents to the jurisdiction and venue of those courts.

16. General Provisions

Entire Agreement. This Agreement, together with any signed engagement letter and applicable addenda, constitutes the entire agreement between the parties regarding the Services and supersedes all prior discussions, proposals, or understandings.

Amendments. Revem may update these Terms from time to time. The version in effect at the time of your purchase, or as incorporated into a signed engagement letter, governs your engagement. Changes to an active engagement require written agreement of both parties.

Severability. If any provision of this Agreement is found unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force and effect.

Waiver. A party's failure to enforce any provision of this Agreement is not a waiver of that provision or of the right to enforce it later.

Assignment. You may not assign this Agreement without Revem's prior written consent. Revem may assign this Agreement in connection with a sale, merger, or reorganization of its business.

Notices. Written notice under this Agreement must be sent by email. Notices to Revem should be sent to garret@revemco.com. Notices to you will be sent to the email address associated with your engagement. Notice is effective on the business day it is sent.

Addendum A: Sponsored Engagements

This Addendum applies when an employer or other third party ("Sponsor") pays for Services delivered to an individual ("Individual Client"). It forms part of the Agreement.

A1. Parties and Roles

The Individual Client is the recipient of coaching and the "Client" for purposes of the coaching relationship.
The Sponsor is responsible for payment and is bound by the payment, refund, and termination provisions of the Agreement.

A2. Confidentiality Between Individual Client and Sponsor

The content of coaching sessions is confidential to the Individual Client.

The Sponsor is entitled to receive only the following information:

Confirmation that the engagement has commenced
Confirmation of sessions scheduled, attended, or missed
Confirmation that the engagement has been completed or terminated

Revem will not disclose session content, themes, notes, assessments, or the Individual Client's statements to the Sponsor without the Individual Client's prior written consent.

A3. Goal Alignment

Where appropriate, alignment conversations involving the Sponsor, the Individual Client, and Revem may be held at the outset, midpoint, or conclusion of the engagement. Any information shared in these conversations is shared with all parties present, and the Individual Client controls what is disclosed about session content.

A4. Departure or Role Change

If the Individual Client leaves the Sponsor organization or changes roles during the engagement, Revem and the Sponsor will discuss in good faith whether the engagement continues, transfers, or concludes. Unused sessions remain subject to the refund and expiration provisions of the Agreement.

A5. No Employment Decisions

Coaching is a development service. Revem does not provide evaluations, performance assessments, or recommendations regarding the Individual Client's employment, promotion, or retention.